An excellent talk by Simon Sinek at TEDx Maastricht;
Technology, internet can not create trust. Only human contact can. Leaders tell us why we exist, authority/managers tell us what to do. We trust leaders, we distrust authorities /managers. As soon as our audience or clients become anonymous people, you can follow destructive mantras like “I have to follow the rules’, ‘these are my orders’.
Watch the full video here;